Emergency Incident Response Service

Welcome to our Emergency Incident Response Service, delivered by our highly skilled Cyber Incident Response Team (CIRT). In today’s interconnected world, organisations face a constant threat of cyber incidents that can disrupt operations, compromise sensitive data, and damage reputation. Our CIRT is here to provide you with a rapid and effective response to mitigate the impact of such incidents and help you recover quickly.

Key Features of Our Emergency Incident Response Service:


Immediate Response

When faced with a critical security incident, time is of the essence. Our CIRT is on standby ready to respond immediately to your emergency. We understand the urgency and deploy our experts promptly to assess the situation, contain the incident, and minimise further damage.


Expert Incident Analysis

Our CIRT comprises experienced cybersecurity professionals who specialise in incident response. They possess deep knowledge and expertise in analysing complex security incidents across various industries. By leveraging advanced tools and techniques, our team conducts a thorough investigation to determine the nature and extent of the incident.


Incident Containment and Mitigation

Our primary objective is to swiftly contain the incident and minimise its impact on your organisation. Our CIRT follows well-defined incident response procedures to isolate affected systems, mitigate ongoing threats, and prevent the incident from spreading. We work closely with your internal teams to ensure a coordinated and effective response.


Forensic Investigation

In the aftermath of a security incident, our CIRT conducts detailed forensic investigations to identify the root cause and gather evidence for legal and compliance purposes. Our experts employ industry-leading techniques to preserve and analyse digital evidence, helping you understand the extent of the breach.


Remediation and Recovery

Once the incident is contained, our CIRT assists in the remediation and recovery process. We work with your IT team to identify vulnerabilities, implement necessary security measures, and restore normal operations. Our goal is to minimise downtime and get your business back on track as quickly as possible. Where required provide evidence of a clean bill of health to enable you to carry on business with clients or supply chains.


Lessons Learned and Recommendations

As part of our Emergency Incident Response Service, we provide comprehensive post-incident reports that outline the lessons learned from the incident. Our CIRT offers valuable recommendations to enhance your organisation’s security posture, strengthen preventive measures, and improve incident response capabilities for the future.

Partner with our CIRT for an effective and efficient Emergency Incident Response Service. We have a proven track record of successfully handling critical incidents across diverse industries. With our expertise and rapid response, you can minimise the impact of security incidents, protect your valuable assets, and maintain the trust of your stakeholders.

Don’t wait for an emergency to strike. Prepare your organisation with our Emergency Incident Response Service and ensure that you have a dedicated team of experts ready to support you when you need it most. Contact us today to discuss your incident response needs and secure your organisation against cyber threats.

Cyber Attack do’s & don’ts

When facing a cyber-attack in the UK, it’s important to follow specific guidelines and regulations to effectively respond and mitigate the impact. Here are some do’s and don’ts specific to the UK:


  • Report the incident: Follow the reporting requirements set by the UK’s National Cyber Security Centre (NCSC) and other relevant regulatory bodies. Promptly report the incident to the appropriate authorities, such as Action Fraud, to help with investigation and potential prosecution.
  • Engage with your (CIRT) Cyber Security Incident Response Team/Provider or CERT-UK: Notify the Cyber Emergency Response Team or (CERT-UK) about the attack. They can provide guidance, support, and coordination during the incident response process.
  • Follow GDPR guidelines: If the cyber-attack involves a data breach, follow the General Data Protection Regulation (GDPR) guidelines for reporting the breach to the Information Commissioner’s Office (ICO) within the specified timeframe. Ensure you comply with data protection obligations and inform affected individuals if necessary.
  • Preserve evidence for law enforcement: Keep a record of all available evidence related to the cyber-attack. This includes logs, network traffic data, and any other relevant information. Consult with law enforcement agencies, such as the National Crime Agency (NCA), for guidance on evidence preservation.
  • Implement an incident response plan: Have a well-documented incident response plan in place that aligns with UK-specific regulations and best practices. This plan should include clear roles and responsibilities, communication protocols, and steps for containment, investigation, and recovery.


  • Neglect data protection obligations: Ensure compliance with the UK’s Data Protection Act 2018 and GDPR regulations. Avoid mishandling or failing to report data breaches promptly, as this can result in regulatory penalties and reputational damage.
  • Delay reporting to regulatory bodies: Promptly report the cyber-attack to the appropriate regulatory bodies, such as the ICO, as required by law. Failure to do so within the specified timeframe may result in additional penalties.
  • Engage in illegal activities: Do not attempt to take matters into your own hands or engage in illegal activities to retaliate against the attackers. Leave the investigation and legal actions to the relevant authorities and cybersecurity professionals.
  • Ignore guidance from your CIRT or CERT-UK and law enforcement: Cooperate with CERT-UK and law enforcement agencies, such as the NCA, during the incident response process. Follow their guidance and advice to ensure an effective and lawful response.
  • Underestimate the impact: Take all cyber-attacks seriously, regardless of their scale or initial impact. Even seemingly minor incidents can have far-reaching consequences. Properly assess and respond to each incident to prevent further damage and potential recurrence.

Remember, staying compliant with UK regulations, promptly reporting incidents to the appropriate authorities, and collaborating with law enforcement and cybersecurity agencies are crucial when facing a cyber-attack in the UK. By following these guidelines, you can effectively manage the incident and work towards restoring your organisation’s security and resilience.

“With Meridian’s expert support, we’ve been able to raise our Microsoft Secure Score by 50%. That’s an astonishing result.”

Tony Whelton, Director of IT Services and Development, Wellington College

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